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Long Term Housing Property Manager

FSLA Classification:  Non-Exempt
FTE: .75-1 FTE      

Purpose of Position: Support the mission of Sponsors assisting individuals from Lane County released from Oregon state correctional facilities and the Lane County Jail in making a successful re-entry into our community.  Sponsors is nationally recognized as a model utilizing best practices in re-entry services.

Reports to:  Sponsors Operations Manager

Supervisory Responsibilities: This position supervises long-term housing case manager(s), and on-site property managers at Sponsors-owned properties (currently Ferry Street, Lincoln Street, Riverview)

Primary Objective: The Long-Term Housing Property Manager is responsible for the overall management and operations of Sponsors’ long-term housing. The Long-Term Housing Property Manager works in close collaboration with staff across the organization and is an integral member of the Sponsors team.

Job Duties:

Leases, Units, Notices
• Maintain up-to-date housing rosters for all long-term properties. Track unit availability; develop and execute a consistent and equitable process to notify participants and staff about open units and steps to apply
• Receive and screen housing applications, staff with Case Management and other departments/programs as appropriate before making unit offers
• Execute leases, manage and issue keys, conduct move-in walk-throughs, organize and maintain tenant files
• As necessary, post notices and address lease violations in a manner consistent with landlord-tenant law and, as applicable, Housing First principles
• Maintain timely and consistent follow-through on all communications, including resident complaints and official postings/notices
• Manage and oversee unit turnover. Ensure rooms are cleaned appropriately by the exiting resident, conduct exit walk-throughs with departing tenants, coordinate additional cleaning/repairs as necessary, store property as required by landlord-tenant law; approve deposit refunds as appropriate and in accordance with an exit walk-through checklist
• Ensure compliance with Home program requirements

Section 8: Oversee general administration of Section 8-related responsibilities across Sponsors’ properties
• Complete and submit Requests for Tenancy Approval (RTAs) to Homes for Good in a timely manner
• Schedule and coordinate HQS inspections (coordinate w/inspector, post notices if shared housing, inform property manager (as applicable).
• Communicate with finance department regarding move-in dates, rents, subsidies
• Maintain regular communication with Homes for Good regarding tenants holding Section 8 vouchers

Property/Maintenance Supervision
• Respond in a timely manner to all tenant communications and requests
• Serve as point person for tenant communications related to facilities management and maintenance
• Coordinate with maintenance staff to address necessary repairs, and to communicate move-out/move-in dates so that necessary renovations/repairs can be scheduled in a timely manner and ensure units are move-in ready
• Coordinate regular schedule to ensure long-term property upkeep (interior and exterior, including landscape)
• Conduct scheduled walk-throughs (interior and exterior) to identify potential areas of need, ensure adherence to relevant safety regulations, and assess tenant compliance with property-related lease requirements

Programmatic Coordination
• Coordinate and communicate with Long-Term Housing Case Manager and on-site house managers where applicable to address resident needs in an effort to support housing stability and mitigate lease violations
• Coordinate with external property managers regarding existing and prospective master leases
• Works closely with The Way Home team and Admin/Finance Department
•Engage in planning discussions and activities pertaining to potential new housing developments

Staff Supervision
• Lead and represent the property management effort within Sponsors
• Provide direct oversight and supervision for long-term housing case manager(s), and on-site property managers at Sponsors-owned properties (currently Ferry Street, Lincoln Street, Riverview)
• Supervise long-term case housing case manager and on-site property management staff
• Maintain regular communication and support to ensure role clarification and reinforce job expectations
• Conduct employee evaluations and enact progressive discipline as necessary for all staff.
• Coordinate and facilitate property management related meetings.
• Coordinate with management staff to facilitate the ongoing training and professional development of long-term housing case manager(s) and property management staff across the Sponsors program

Skills and Knowledge:

• Critical to have the ability to work effectively and efficiently with little to direct oversight
• Knowledge of the resources and services available through Lane County’s Housing Authority, Homes for Good (Section 8 Program, Public Housing, etc.)
• Excellent understanding of affordable housing and Fair Housing Law
• Understanding of the “Housing First” model, working knowledge of the philosophy behind it, and familiarity with existing program that employ the Housing First model
• Excellent communication skills, both written and verbal
• Knowledgeable about and supportive of Sponsors mission and values; committed to advancing social justice in our community
• Enthusiasm for and proven success developing and implementing systems to manage large amounts of information in order to enhance organizational consistency and efficiency
• Ability to maintain patience and humility in the face of a challenge
• Excellent project management and organizational skills
• Ability to excel as a leader in both independently driven and team work settings
• Excellent interpersonal, negotiation, and conflict resolution skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Ability to foster teamwork, promoting process improvement and build relationships
• Proficient with Microsoft Office Suite, web-based data management systems, and related software
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives

Education and Experience:• 
Higher education degree in related field preferred
• Experienced in the consistent and equitable application of Landlord-Tenant Law
• Experience providing training and supervision/guidance to a diverse staff who perform a variety of job duties
• Past experience developing and maintaining positive collaborations with partner agencies and providers

Work Environment:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.  May encounter frequent interruptions throughout the work day.  Visits to residents in the homes are a regular part of the work day.

Physical Demands:
Walking upstairs, sitting or standing at a desk for prolonged periods of time. Noise level in the work environment is typical of that of an office environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

This job description is subject to change at any time.