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Housing Liaison

FSLA Classification: Non-Exempt
FTE: 1.0

Purpose of Position: Support the mission of Sponsors assisting individuals from Lane County released from Oregon state correctional facilities and the Lane County Jail in making a successful re-entry into our community.  Sponsors is nationally recognized as a model utilizing best practices in re-entry services.

Reports to: Reentry Resource Center Director

Supervisory Responsibilities: No direct supervisory responsibilities. May provide oversight and mentorship to identified interns.

Primary Objective: Provide direct support and engage in advocacy/outreach to identify opportunities and overcome barriers to increase housing stability for individuals with conviction histories. Includes work with Sponsors’ permanent supportive housing program, The Way Home, which directly supports individuals recently released from the Oregon Department of Corrections to obtain and maintain long term housing stability through extensive case management and resource navigation. Serves as a liaison and agency representative between Sponsors, Lane County Parole and Probation, Homes for Good, local property management companies, and other community-based organizations within Lane County.

Job Duties:

The Way Home Permanent Supportive Housing Program

• Provide Individualized Services for Program Participants
• Conduct screening and intake assessments to determine eligibility for The Way Home, Sponsors’ permanent supportive housing program.
• Facilitate Section 8 referrals for participants who meet eligibility requirements for Housing Choice or Mainstream vouchers.
• Monitor and discuss participants’ employment, savings, and financial management, particularly as it relates to their transition beyond Sponsors housing. Assist participants in completing budgeting exercises and in executing requests for financial assistance.
• Support participants in advocating for themselves through requests for reasonable accommodations and letters of explanation.
• Serve as liaison to The Way Home program evaluation team. Inform participants about the research study and obtain consent from those willing to participate. Maintain accurate written and electronic records specifically pertaining to the study.
• Program Data Management and Coordination
• Maintain detailed and timely records, both written and electronic, to inform service delivery (e.g., housing prioritization) and to support ongoing program evaluation.
• Serve as the primary contact for local preference and provider preference partnerships with Homes for Good (HFG), working closely with the HFG intake team.
• Maintain communication with the local housing authority, Homes for Good, and provide direct support for eligible participants in navigating the voucher application process.
• Serve as primary point of contact regarding available units within Homes for Good properties and The Oaks at 14th. Work in collaboration with The Way Home team and others to identify and prioritize referrals in accordance with the unit specifications and each participants’ identified needs.
• Work in collaboration with other Sponsors staff to identify and refer individuals from The Way Home for available units in Sponsors’ own long-term housing.
• Utilize web-based programs (e.g., CDL, Sponsors log) and other systems (e.g., shared network drive, referral tools) to chart participant progress, maintain accurate entry/discharge records, and ensure timely and coordinated participant service delivery across Sponsors
• Work with local property managers and provide education and information to advocate for second chance rentals for participants with high barriers (including attending Rental Owner’s Association meetings, housing seminars, etc.)

General Director Supports
• Provide one on one guidance for Sponsors transitional program participants to support their housing search process.
• Utilize available tools (housing resume, letters requesting reasonable accommodation, budgeting sheets) to help participants build avenues toward increased self-sufficiency.
• Work with participants to secure access to private market units through the Housing Choice and Mainstream Voucher programs. Maintain timely and focused communication with property managers and the local housing authority.

Intra-Agency Collaboration and Communication
• Attend and actively participate in scheduled program staff meetings
• Participate in scheduled trainings as requested by management staff
• Maintain regular direct communication, both written and verbal, with partner agencies, local property managers, supervisors and other Sponsors staff regarding resident progress and conduct, facilities operations, and organizational protocols/procedures

Skills and Knowledge: 
• Committed to the mission and values of Sponsors
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Strong analytical and problem-solving skills
• Proven ability to effectively organize and prioritize a wide variety of time-sensitive tasks, and to delegate or collaborate to complete them when appropriate
• Ability to consistently act with integrity, professionalism, and confidentiality
• Proven ability to foster teamwork, promote process improvement and build relationships 
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives 
• Proficient with Microsoft Office Suite or related software
• Strong public speaking skills to support educational outreach to other agencies and property managers in Lane County
• Flexibility in adapting to program changes and to the individual needs of participants
• Familiarity with Fair Housing and Housing First Principles, and basic landlord-tenant law preferred
• Knowledgeable of the local rental market, including affordable and supportive housing

Education and Experience: 
• Higher education degree in related field preferred.
• 1+ year of experience providing direct client services in social service setting 

Work Environment: This position typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.  May encounter frequent interruptions throughout the work day.

Physical Demands: Walking upstairs, sitting or standing at a desk for prolonged periods of time. Noise level in the work environment is typical of that of an office environment. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. 

This job description is subject to change at any time.