Downtown Campus Supervisor

FLSA Classification: Non-Exempt
FTE: 1.0
Salary: $22.95 – $24.50 per hour

Sponsors Purpose:
Sponsors seeks to improve outcomes and opportunities for individuals with conviction histories and to assist individuals releasing from incarceration with their successful reintegration to our community. Sponsors is a nationally recognized model in reentry services.
Sponsors Values:

Empowerment: We support each person in making their own choices to lead their best life.

Dignity: We respect and believe in the goodness of every person.

Community: We are stronger when everyone is able to fully participate and contribute.

Position Reporting:
This position reports directly to the Transitions Program Director.

Job Responsibilities:
The Downtown Campus (DTC) Supervisor will provide leadership to a team of approximately 5 team members including case managers and support staff. This position will process DTC bed list applications, manage a small caseload and serve as the subject matter expert for organizational policies and procedures.

1. Manage the Downtown Campus bed list.
a. Review correspondence from prospective program participants and respond to requests within one week.
b. Review program applications and assign new participants to the incoming bed list or waitlist.
c. Ensure case managers have necessary information about new participants upon program entry.
d. Work with Release Counselors, Probation/Parole Officers and other members of the criminal legal system to ensure participants have access to safe housing upon release.

2. Provide oversight and supervision to direct reports.
a. Provide direct supervision, including ongoing training/coaching and performance evaluation, for Downtown Campus staff.
b. Conduct routine 1:1s with direct reports.
c. Conduct routine quality assurance audits as assigned by the Transitions Program Director.
d. Serve as subject matter expert for HMIS, CDL (Sponsors’ internal database), and other data management systems.

3. Manage participant caseload.
a. Perform intake assessments for new participants within three business days of arrival using program-approved assessment tools.
b. Monitor status of individualized case plans based on program assessment tool recommendations.
c. Initiate referrals to community partners and communicate regularly with participants’ parole officers and treatment providers.
d. Monitor compliance with Sponsors program requirements.
e. Monitor compliance with requirements of other related programs, including cognitive groups, drug/alcohol treatment, parenting classes, and others as applicable.
f. Conduct weekly scheduled 1:1 sessions with each participant and maintain communication as necessary.
g. Perform scheduled and random drug and alcohol screenings.
h. Utilize web-based programs and other systems to chart participant progress, maintain accurate entry/discharge records, and coordinate care.
i. Facilitate Sponsors cognitive groups and ensure program fidelity, participant compliance. Maintain all group-related paperwork within the agency designated time frame.
j. Coordinate caseload coverage when staff are on leave.

4. Intra-Agency Collaboration and Communication
a. Attend and actively participate in scheduled Transitions Program staff meetings, all-staff meetings, and weekly case management meetings.
b. Maintain regular direct communication as appropriate, both written and verbal, with program supervisors and other Sponsors staff regarding participant progress and conduct, facilities operations, and organizational protocols/procedures.

5. Coordinate DTC Property Maintenance
a. Conduct regular property scans to identify maintenance needs.
b. Ensure Sponsors Operations Team is made aware of interior and exterior property maintenance needs.
c. Ensure the property is clean and well maintained on a daily basis.

Other Duties as Assigned
• Perform other related duties as assigned by the Transitions Program Director.

Skills and Knowledge:
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Knowledge/understanding of the barriers related to a conviction history
• Understanding of the unique needs of women who have experienced homelessness and/or involvement in the criminal legal system
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Proven ability to foster teamwork, promoting process improvement and meaningful collaboration
• Proficient with Microsoft Office Suite or related software
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives
• Commitment to the mission and values of Sponsors and reentry services

Education and Experience:
• Higher education degree in related field preferred
• 1+ year of experience providing direct client services in social service setting
• 1+ year of supervisory experience

Work Environment:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. This position will travel between locations at the direction of the Transitions Program Director in an effort to meet organizational needs. May encounter frequent interruptions throughout the work day.

Physical Demands:
Walking upstairs, sitting at a desk for prolong periods of time. Noise level in the work environment is typical of that of an office environment.

This description reflects the assignment of essential functions, it does not restrict the responsibilities that may be assigned. This job description is subject to change at any time.

How to Apply:
Please send a resume, and a cover letter describing your leadership and clinical experience, in addition to how you meet the other qualifications for this position. Applications should be sent to Rhone Lee, Sponsors Human Resources Director at [email protected]. Review of applications will begin on February 19, 2023 and will continue until the position is filled.

Sponsors is an equal opportunity employer committed to an inclusive, equitable, and multicultural work environment. We are stronger and more effective because of the diverse life experiences of our staff. People encouraged to apply include Black, Indigenous, Latinx, and other people of color; people who are gender non-binary; people with disabilities; LGBTQ candidates; and individuals with conviction histories.